How long asus rma take

Nov 19, 15, 2, 85, 2, Glad to see you got your issue resolved, but let's not go overboard in the level of scandal involved here. Requiring that socket cover to be on there is standard industry practice because they need to ensure that problems are from their manufacture, not from damage during the shipping process. Tech YouTubers are already quite aware of this; one of the things made fun of during that awful Verge PC build video by those very same tech YouTubers was when the builder threw the plastic cover behind him because of this very reason.

They ought to have been more flexible -- running up the ladder was a reasonable thing to do -- but the response wasn't wholly unreasonable. DSzymborski said:. We're not talking about the CPU cover though, I included that.

We're talking about a plastic bracket CPU fan mounting bracket as they call it that doesn't protect anything on the board and wasn't listed under the required accessories to return by Asus. Post thread. Question Inconsistent mouse lag for several years even after changing computers, monitors, and peripherals Started by ro12dq-e Today at AM Replies: Windows Question Super giving me worse frames than a ? Started by Small-Change Oct 7, Replies: Graphics Cards.

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Latest: rgd 4 minutes ago. Question She was running so well Latest: Bjg 4 minutes ago. Latest: bignastyid 5 minutes ago. Joined Jun 12, Messages 12, Joined Dec 2, Messages 3, Another vote for EVGA. I've had a few of their cards and even used their step up program once. Everything went without a hitch and quite promptly.

I don't overclock anything I'm just gunning for bulletproof reliability and stability and the cards haven't disappointed me yet. Kdawg [H]ard Gawd. Joined Aug 12, Messages 1, Are people assuming Asus knew this was from a review site before processing the RMA?

Sounds like Legit went through the same rma process as the rest of us, and didn't receive VIP treatment. I recently dealt with Asus RMA for a laptop, and it was terrible. I think Asus just uses incompetent repair centers and doesn't know how to deal with them. Getting an RMA exchange is very fast. They ship fast, turn around time just 2 weeks with slow ground shipping. But anything more complicated, they are sure to fuck up.

So you get the item back with the same problem, either because they were incompetent, or they didn't order the updated part number, etc. Tweak42 Gawd. Joined Dec 1, Messages Hope mine doesn't go bad as I hate to deal with RMA's. Kdawg said:. N4CR Supreme [H]ardness. Joined Oct 17, Messages 4, Our family and friends I have referred or built for have been ASUS customers for over a decade, our excellent local computer store Computer Lounge really helped us out with this too.

ASUS has redeemed themselves in my books. I think it depends on how you deal with them and by which means. Joined Apr 25, Messages 3, I've had a few things that are Asus and they have luckily been problem free except for the firmware of the I think in my Gx2 laptop I bought in I downloaded the firmware and installed per directions and haven't had an issue since.

The laptop needs a new battery since still use the one that came with it, but the thing still runs. Joined Feb 19, Messages 18, There have been horror stories about the Asus RMA process in these forums for years. Some said if it was sent to the Jeffersonville plant your RMA was doomed.

Their return went pretty well. Glad to know it went better for them this time around. Last edited: Sep 2, Joined Jun 3, Messages 2, The dimm slot was overlookable as I really didn't need to use it but the USB header was for their wireless card and negated the whole point of my mobo being a "wireless" model. When I called to complain about being sent a half fubar board their whole reply amounted to "tough shit".

It's a shame too because I love their stuff but if anything from them fails I just write it off and get a replacement out of pocket rather than deal with their shitacular CS. BrokenAnimator Limp Gawd. Joined Dec 11, Messages My recent experience with Asus RMA. I sent them a motherboard for warranty replacement. Not only did they not repair or replace it, they refused warranty because a button on the back plastic button was slightly on an angle.

Then when the motherboard gets back to me they broke the button right off, and there were other signs of man handling. I paid for shipping to their repair Center, and received a motherboard that was worst off then when I sent it.

No coincidence this is the cost of a new refurbished motherboard. Last edited: Jan 11, Mchart Supreme [H]ardness.

Joined Aug 7, Messages 4, OrangeKhrush [H]ard Gawd. Joined Dec 15, Messages 1, Generally the outcome was good but to wait 3 days for a motherboard RMA is just utterly poor especially when you spend hours in there office with them doing live test beds and admitting fault.

My worst experience was with a Maximus Gene that failed and the person had to pay in money for them to change due to stock to the P8-Z68 Pro V, lets say it was hard to convince a person to accept that. I have had issues with Gigabyte aswell, MSI has been fine some hair pulling incidents but they have been rather easy to deal with. LigTasm Supreme [H]ardness. Joined Jul 29, Messages 5, I sent it to them after taking pictures of the extensive packing I did for it with the days newspaper for date proof.

It took over 6 months to get it back and it was shipped inside of a motherboard box with zero packing, a blank sheet of paper, and a socket that looked like someone took a jackhammer to the pins. No explanation of anything was included, just a blank sheet of printer paper.

I threw the board out and never bought an Asus product again that I couldn't afford to just toss if it went belly up. LigTasm said:. OrangeKhrush said:.

We can say that normal RMA time is days if you are in same country. Everything below 15 days is very cool. Excellent is when manufacturer discover problem as soon as possible to send information in store to replace you.

But if you RMA in other country could be days. The Galaxy Tab S7 is positioned as an Android tablet for power users. The smartphone is very capable and also comes with a 4,mAh battery that supports 21W Quick Charge 4.